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Juniper Berries
Cinnamon Sticks
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At Say When, we believe that great things can begin with a heartwarming cup of chai. Strangers turn into friends, and friends become family. 

Over chai, we’ve also built lasting relationships with ethical and sustainable suppliers near and far. Together we are making a world of difference. Cheers to that!

Ingredients & method

The perfect, shareable chai can only be made with superior ingredients, and we use the best of the best. Each chai blend is kettle-brewed with whole spices like cardamom, cinnamon, black pepper, turmeric and ginger, organic teas, natural sweeteners, and purified British Columbia mountain water. 

We practice Slow Food principles.  We believe in taking time to brew the chai, so you can take your time enjoying it. Every brew of chai is handcrafted in small batches by our Brewmasters in a state-of-the-art microbrewing facility.  The result? The best dang chai this side of the Himalayas.


We do our best to lessen our impact on the environment. 

1. Our higher concentrated products means less packaging, less storage, less post-consumer waste and fewer trucks on the road.

2. We use organic ingredients in an earth-friendly approach to brewing.

3. Where possible we source ingredients directly from farmers and farmer-based co-ops ensuring they receive equitable pricing for crops, direct trade, community development and environmental stewardship. 

Overall, we strive to be authentic, honest and respectful of our suppliers, our customers and our staff.   We work hard to brew a chai that you can feel good about drinking.

Chai it out

Interested to see how we use chai in our everyday lives? For recipes and more follow us on Instagram and Facebook.

Are you a business and interested in serving Say When chai in your cafe or restaurant? Email us at to chat chai!


Flat rate shipping for most destinations in Canada and to the lower 48 states of the United States.

FREE Shipping when purchasing by the case


Here are some FAQ. If you can’t find your answers here, don’t hesitate to contact us directly.

  • Q: When is the best before date?
    A: All of our chai concentrates are shelf stable and have a 2 year best before date from the day it is packaged. Once opened, we recommend storing it in the refrigerator for up to 4 weeks.
  • Q: Is it organic?
    A: Yes, all of our chai products are certified organic by FVOPA.
  • Q: Is it kosher?
    A: Yes, all of our chai products are certified Kosher by the Kashruth Council of Canada (COR).
  • Q: Is it gluten free?
    A: Yes, all of our chai products are gluten free.
  • Q: Is it vegan?
    A: All of our chai blends, with exception to the Golden Chai, are vegan, until mixed with an animal milk. Golden Chai contains honey.
  • Q: Is there a caffeine free option?
    A: Our Rooibos chai and Golden chai blends are naturally caffeine free.
  • Q: How long does it take to ship?
    A: Typically orders are processed and shipped within 4-7 business days.
  • Q: Where do you ship to?
    A: We ship within Canada, United States (with exceptions to HI & AK), and United Kingdom.
  • Q: How can I track my shipment?
    A: Simply email us at with your order number, and we’ll reply with your tracking information.
  • Q: Were you previously DBA as 'The Chai Company'?
    Yes we were! We've been 'The Chai Company' for the past 20 years and decided it was time for a name and brand that was more reflective of our values and beliefs rather than just what we make. Our chai recipes, brewing method, ownership and enthusiastic team members remain the same!
  • Q: Can I mix & match different chai's within a case?
    If you were used to ordering mixed cases from our old website, you can certainly still do so! Just follow these steps:

    1. Order 1 full case from either the CORE range or MORE TO POUR range, depending which range you're looking to order, and check out.

    2. Send an email to with your order number and let us know which mix you'd like!

    Please note that we cannot mix and match blends between our Core series and More to Pour series - mixed cases must stay within the same range! (For example, you can mix and match between Spicy/Dirty/Golden only and mix and match between Authentic/Oolong/Grizzly only).